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Water/Sewer Policy (Effective June 6th, 2011)
All water/sewer payments are due on the 25th of the month by 4PM. If the 25th falls on a weekend or holiday, residents will have the next business day to turn in payments until 4PM that business day. All accounts with a remaining balance of $5.00 or more will be assessed a late fee.
One Billing Cycle Past Due
If the bill is one billing cycle past due (owe this month and last month’s charges) a letter will be sent with the billing card reminding the homeowner of the policy. A payment plan can be arranged with the Water Commission if you are experiencing a temporary hardship and cannot pay your entire bill. Contact City Hall to setup a meeting @ (320) 393-2280 during normal business hours.
Two Billing Cycles Past Due
If the bill is over two billing cycles past due a “Proposed Disconnection” notice will be served by the Police Dept. Out of the City owners are sent a letter. Disconnection takes place on the date specified by 4PM if payment in full is not received.
Either the Thursday or Friday prior to shut-off a shut-off notice will be posted at the residence. If a resident pays a shut-off balance with a check and the check is returned marked “Non-Sufficient Funds” the water will be immediately shut-off until a cash payment for the entire amount plus penalties and/or late fees are paid in full.
If the water has to be shut-off due to non-payment a $50.00 Off and a $50.00 On charge will be charged to the account immediately. The entire balance must be paid in full to
get water turned back on.
© City of Rice, MN
A past with pride ... a future with promise
New Homeowner(s):
You will need to fill out the Water/Sewer Billing Responsibility Form (in .pdf format) and return the original copy to Rice City Hall during normal business hours or you can drop it off in the outside drop box. We can not accept faxes or copies, original signatures are necessary.
Note: The Water/Sewer bill MUST BE PAID IN FULL before any name(s) can be changed on an account.
ATTENTION HOMEOWNERS:
Please DO NOT throw rags, paper towels, or baby wipes into the sewer system.
It is timely and causes expensive repairs for our taxpayers.
Should problems continue, the City will be forced to look at assessing those problem developments.
Contact Rice City Hall , at least 24 hours in advance, to schedule a time to connect a new meter service, have a sewer inspection, or get the water turn on at a property. Normal business hours are Mon.-Fri. 8AM-4PM.
NOTE: All accounts must have a zero balance before water will be turned on. It is also required to have someone at the property, with access to the inside of the house, when the water is being turned on after a shutoff.
Requests for assessment searches must be made in writing and faxed to (320) 393-3180 on your letterhead. Each assessment search will be charged a $5.00 processing fee. Checks should be made out to the City of Rice.
Other than an assessment searches no account information will be disclosed to anyone other than those listed on the account.
City Services
Lost/Found
If you have lost or found a pet be sure to contact:
Tri-County Humane Society
735 Eighth St NE
St. Cloud, MN 56301
(320) 252-0896 Phone
(320) 252-1325 Fax
